Shipping & Returns

How We Deliver
WENCLE GUANGZHOU guarantees your groceries will be delivered to your location during the time you choose. You can choose any one hour span during the days we deliver. Groceries are bagged carefully and carried in crates to ensure their quality is intact. Your groceries will not be bagged until minutes before we leave to deliver them. Our delivery staff will only deliver one or two orders before returning to our storage facility.We are going to deliver your groceries with professional box and bags, and we will have insulation bags for frozen goods.

What Happens When We Arrive
When we arrive, we will either call you (in a dorm) or knock on your door. We will carry groceries right into your apartment or dorm room if you would like. Please let us know if you wish to carry groceries in yourself. Due to time restraints, our delivery staff are not able to unpack groceries. Once we deliver our groceries, we will ask you to sign your receipt and pay for your groceries.

How to Pay
Right now ,We only accept cash for payment. please have your funds ready when the delivery staff arrives.

Tips
Leaving tips is entirely up to you. Tips are not expected, but are always appreciated by our employees.

Special Requests
We allow customers to leave special instructions during the checkout process. If your apartment is hard to find or you have a particular request, you will be able to leave this information with us during checkout.

If You are not There When we Deliver
We cannot stress enough the importance of being at your delivery address during the delivery time you choose. Your absence affects our delivery process in a number of ways and you will be charged if we cannot reach you. You can request one redelivery; this is subject to a 15 re-delivery charge. If you are absent for both deliveries, we charge a 30 restocking fee. Our goal is to limit your cost while offering substantial value.